Bronze Stevie 2016
For Immediate Release
Contact: Alexandria Trusov
Email: atrusov@blinfo.com
Phone: 269.465.6207 x 310
B&L INFORMATION SYSTEMS TAKES A BRONZE STEVIE
Customer Service Department of the Year - Computer Software - Up to 100 Employees
Bridgman, Michigan, March 16, 2016 - B&L Information Systems was honored to mark the anniversary of their first Customer Service Stevie Award with another Stevie, this time a Bronze Stevie� Award for Customer Service Department of the Year - Computer Software - Up to 100 Employees during the 10th annual Stevie Awards for Sales & Customer Service. Previously, in 2015, B&L had won a Silver Stevie Award for Contact Center of the Year (up to 100 seats) - Technology Industry.
The Stevie Awards for Sales & Customer Service are the world's top sales awards, business development awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world's leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM .
"Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success," said Michael Gallagher, president and founder of the Stevie Awards. "The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winners' accomplishments and we congratulate all of the winners on their commitment to excellence and innovation."
In addition to the Bronze Stevie Award, B&L took home a Gold Stevie Award in the Business Development Achievement of the Year - Technology Industries for their implementation process improvements, spearheaded by B&L's Professional Services Department. The judges' comments included recognition of Profession Services' re-invention of process at an established company, and Professional Services' accomplishment of managing the growth of ERP implementations and conversions.
More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. Entries were considered in 59 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Consulting Practice of the Year; more than 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers.
"The Customer Service and Professional Services departments are the heart of how B&L deals with customers. The judges' recognition of both the challenges of ERP implementations and B&L's dedication to providing meaningful, innovative services to our growing customer base was very gratifying," stated Philip Laney, CEO of B&L. "We are celebrating our 40th anniversary this year and part of why our company is the leader in the ERP for metalcasters space, is B&L's culture of impactful customer service. While B&L's Customer Service team continues to win accolades, this Gold Stevie was the first official recognition of the extraordinary efforts of B&L's Professional Services Department. Internally, we know that successful ERP implementations are a lot of hard work. It's not child's play. It's a collaborative effort between everyone here at B&L as well as at the customer location. It's both companies pulling in the same direction, from the CEO on down. Our Professional Service consultants face many challenges along the way, so this is a most richly deserved award for them. They are truly unique human beings, because they are multi-talented: they have to know the metalcasting industry, ERP software, project management and be a part-time psychologist to manage all the people associated with these endeavors. Hats off to both our teams for this year's Stevie Award's wins."
About B&L Information Systems
B&L Information Systems is a global leader in providing integrated enterprise resource planning (ERP) for metalcasters. Since 1976, B&L has used their deep understanding of the specific challenges and problems of foundries and die casters to create an ERP solution which matches the way metalcasters operate, making it easier to learn and use. With Odyssey, metalcasters will maximize their resources, minimize costs, and make better decisions faster.