Stevie Awards
For Immediate Release
Contact: Alexandria Trusov
Email: atrusov@blinfo.com
Phone: 269.465.6207 x 310
B&L INFORMATION SYSTEMS NAMED AS FINALIST IN
2015 STEVIE AWARDS FOR SALES & CUSTOMER SERVICE
9th Annual Awards Will Be Presented on February 27 in Las Vegas
Bridgman, MI - February 9, 2015 - B&L Information Systems was named a Finalist in the "Contact Center of the Year (Up to 100 Seats)" Technology Industries" category in the ninth annual Stevie Awards for Sales & Customer Service. The awards are presented by the Stevie Awards, which organizes several of the world's leading business awards shows including the prestigious International Business Awards and the new German Stevie Awards.
The final results will be announced during a gala banquet on Friday, February 27 at the Bellagio Hotel in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.
More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges. Entries were considered in 54 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; and 50 categories for sales and business development achievements.
"The Client Support Desk is the first line of support for thousands of B&L Information Systems' clients. I'm immensely proud of my team for all their efforts in 2014, but especially so for the creation of the new Rapid Support," commented Joe Harmon, Vice President of Support and Technology at B&L Information Systems. "The Client Support Desk spent 6 months documenting and categorizing client interactions and resolutions. The end result was Rapid Support - step-by-step instructions with detailed illustrations of frequently asked questions and common procedures. This new client resource would not have been possible without the dedication and hard work of everyone on the Client Support Desk."
More than 100 members of several specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to take place January 26 - February 4, 2015.
"The Stevie Awards for Sales & Customer Service continues to be the fastest-growing of our international awards programs," said Michael Gallagher, president and founder of the Stevie Awards. "The sheer number of nominations is matched by the increasing quality of those nominations. We congratulate all of this year's Finalists and wish them well in the next phase of judging."
"In 2014, the Client Support Desk experienced significant changes with staff additions, space changes and new processes. During that time, our staff met every challenge with a smile and created new resources for B&L's clients. To me, that is the definition of great customer service," stated Philip Laney, B&L's CEO. "We are very excited the judges of the Stevie Awards recognized that service by naming B&L Information Systems as a Finalist."
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.
About B&L Information Systems
B&L Information Systems is a global leader in providing integrated enterprise resource planning (ERP) for metalcasters. For over 35 years, B&L has used their deep understanding of the specific challenges and problems of foundries and die casters to create an ERP solution which matches the way metalcasters operate, making it easier to learn and use. With Odyssey, metalcasters will maximize their resources, minimize costs, and make better decisions faster.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.